OUR SERVICE

 

Our Service provides care, hourly or daily, on a regular or casual basis. We are licensed with the Education and Care Regulatory Unit to provide care for 28 children at any one time between the ages of 6 weeks -5 years old, and follow all requirements set out in the Education and Care Services National Law and Regulations (WA) 2012.

 

The Service follows the ratios set out in the Regulations which are:

1:4 for children under 2 years of age

1:5 for children aged between 2 and 3 years

1:10 for children aged between 3- 5 years

 

We aim to provide a warm, trusting, stimulating and fun environment for your child whilst in our care. Please don’t hesitate to ask the staff if you have any questions about the service, as we are more than happy to discuss any queries with you.

 

Within our Service, we have Qualified Educators and Early Childhood Teacher/s who are room leaders of The Babies/Toddler’s Room (0-2 years, licensed for no more than 8 children at one time) and the Kindy Room (2- 5 years). The Service employs Educators with a minimum Certificate III of Children’s Services or who are working towards completing this, with majority of our Educators being Diploma Trained. All Educators have National Police Clearances, Working with Children Checks, First Aid Certificates and Emergency Asthma and Anaphylaxis Training.

 


 

HOURS OF OPERATION

The Service is open Monday to Friday between the hours of 8:00am and 4.30pm.

The Service is closed Public Holidays and for 2 weeks over the Christmas / New Year period. We will be closed from 4:30 pm December 16, 2016 until 8:00 am January 2, 2016. Notice of one month (where possible) will be given for any other closure times.

 


 

BOOKINGS

1. The Service offers Regular and Casual bookings. Spaces are allocated according to the Government’s Priority of Access guidelines and are determined by the information supplied on the Enrolment Form.

2. Regular bookings are welcome where available. Regular bookings expire on the 18th December 2015. An application form needs to be completed for all regular bookings and need to meet minimum booking requirements.

3. Please ensure forward bookings are confirmed before leaving the Service by notifying our Service Director.

4. Minimum booking period is 4 hours in the morning. No minimum booking required for bookings after 12pm.

5. Bookings can be made on the whole or half hour.

6. Payment is to be made on the day by EFTPOS.

7. Parents pay for all time booked, regardless if you pick up early or drop of late. If you are running late to collect your child please phone the service to let us know, we have a strict late fee policy of the following; $10 per child for the first minute and $2 per child per minute thereafter. We request all families to arrive no later than 4.20pm to allow adequate time to discuss the day and collect belongings etc. to give enough time to collect your child’s belongings, make payments and talk to our educators about their day. It is up to the educator’s discretion to charge late fees if families have not left the premises after 4:30pm as this is the service closure time and staff are then working in their own time.

8. Full fees are charged for non attendance.  Notice of non attendance will be charged as follows:

-  cancellation by phone or email up to 3pm the day before: no charge

after 3pm the day before or On the day cancellations: 100% of booking time will be charged. Please read Cancellation of Bookings also in this handbook.

 

Please read the Service’s Booking Policy for further information.

 


 

SETTLING IN

Starting child care can be a big step for families. We encourage you to come to the service between 9- 11 am and 2-4 pm to have a look around before enrolling, please call us to book an appointment (9307 4977). This will allow you and your child time to meet the Educators and familiarise yourself with our facilities, programs and routines. If a child sees the Service before they start, it helps make the transition on their first day smoother. If you have any concerns regarding your child settling in please speak to our Service Director or your child’s room leader.

 

Every child is an individual so settling times for each may differ. We advise short visits of one or two hours for their first few sessions to introduce them to the new environment and to the educators. These settling sessions are available in the afternoons and can only be accommodated in the mornings on the Director’s approval.

 

Always say goodbye to your child and let them know you will return. If your child has a special comfort item, please feel free to bring it along as this helps the child to feel secure. When dropping your child off please discuss your child’s care needs with an educator and by filling out the Child Profile Sheet attached to the enrolment form, this assists them in caring for your child. Educators are always available to discuss settling in strategies with you. Families are more than welcome to call the centre at anytime to speak to one of their child’s educators on how their child is settling to give you peace of mind.

 


 

PROGRAMS

The Service offers child led programs in each of our rooms and is designed based on the requirements set out in the National Quality Standards (ACECQA) and Early Years Learning Framework.  Our programs are based on children’s strengths and interests and the children are encouraged to have input into the program. Educators seek children’s ideas and opinions and our program is flexible and allows for a balance of intentional teaching and spontaneous play. We believe children learn through play in a fun and stimulating environment. Daily programs are on display in each room for parents to view and see how your child has spent their time at the service. We have an Early Childhood Teacher working mostly in our Kindy Room (2-5 years) who also implements intentional teaching experiences with the children, families are always welcome to speak to our Educators at any time if they have any suggestions for our daily curriculum or would like our educators to focus on anything in particular to foster their child’s learning and development.  Additional information on our programs and how the curriculum is run is displayed in each room. We also have updates and photos on our Facebook page for families to follow.

Children do wear aprons while participating in ‘messy’ activities but sometimes still manage to get paint on their clothes so we do suggest putting your child in ‘every day clothes’ instead of their special going out clothes while attending the Service.

 

A yearly Special Calender of Events is designed by educators at the beginning of the year and includes Special Day Events, incursions for children and other community related events. We highly encourage parent input and participation in our program and welcome any suggestions. All family members are welcomed and encouraged to volunteer at anytime to participate in these events and activities, please speak to your child’s educators if you wish to be involved.

 


 

WHAT TO BRING

-  A bag for your child’s belongings.

-  Change of clothes (Weather appropriate, additional spares if your child is toilet training).

-  Appropriate footwear.

-  Hat (sunscreen if your child requires their own brand.)

-  Food if staying over meal time.

-  Drink bottle (Water only).

-  Piece of fruit for the fruit bowl (for our fruit platters for morning and afternoon tea).

-  Nappies and milk bottles if required.

 

IT IS IMPORTANT TO LABEL ALL YOUR CHILD’S BELONGINGS AS THE SERVICE ACCEPTS NO RESPONSIBILITY FOR LOST ITEMS

 


 

MEAL TIMES

If your child will be at the service for morning or afternoon tea, 9:00/9:30 am and 2:00/2:30 pm, you are required to provide a piece of fruit for the fruit bowl. All fruit is cut up and the children are provided with fruit platters to share. We ask families to not bring Kiwi fruit as this is a common allergy to children who attend the service.

If your child is attending the service for lunch between 11 -11:30am, parents are required to bring a packed nutritious and substantial lunch for their child. The service has a microwave and a fridge available for children to bring cold or hot lunches.

 

Please be aware that we are an Allergy Aware Centre and ask that parents DO NOT bring any of the following items:

- Peanut butter

- Nutella

- Any nuts / nut products – peanuts, cashews etc.

- Almond milk

- Any slices or cakes with nuts in them e.g. apple and walnut cake/muesli bars or slices

- Foods with egg products as major ingredient/sandwiches/quiches.

 

These items will be removed from the child’s lunchbox if they are supplied and fruit / sandwich will be provided as a substitute.

 


 

HEALTH

Children will not be admitted to the Centre if they show signs of any illness including:

- Discharge from eyes and ears.

- Coloured discharge from nose.

- Rashes or open sores

- Vomiting or diarrhoea

- Abnormal temperature (37.5 or over)

 

IF YOUR CHILD HAS BEEN SICK (Vomiting/Diarrhoea) WITHIN THE PREVIOUS 24HRS THEY ARE REQUIRED TO STAY AT HOME. A MEDICAL CLEARANCE CAN ALSO BE REQUESTED BY STAFF BEFORE THE CHILD RECOMMENCES CARE.

 

All educators hold First Aid Certificates and are Emergency Asthma and Anaphylaxis Trained. Families must notify the centre of any allergies or health requirements.  Please note an Asthma, Allergy and/or Anaphylaxis Action Plan must be completed by a medical practitioner prior to commencing care. If your child is prone to asthma or is anaphylactic, ventolin or an epi pen must be brought to the centre each time the child attends. Failure to do so may result in cancelation of care for that day.

 

The service does not administer any medication that is not prescribed by a medical practitioner, this includes all over the counter medication (i.e. Panadol and Nurofen). If your child does require medication whilst in care, an Authority to Administer Medication Form must be completed, please ask an educator for assistance.  The medication must be in its original bottle with label, expiry date, and prescription dosage clear for educators to check prior to administering. Educators must be made aware for the reason your child requires medication and the time of their last dosage. Medication must be handed to an educator for appropriate storage, medication is not to be left in a child’s bag or in reach of children.

 

The service’s full policy on allergies, medication and illness is available in the foyer in the Policy File.

 


 

CANCELLATION OF BOOKING/ABSENT

All cancellations must be phoned or emailed into the office.

Notice of non attendance will be charged as follows:

 

  • 24 hours prior / day before: no charge.
  • On the day Cancellation: Full booking time will be charged.
  • If no notice is given of a cancelled booking, including in the event of an illness, full fees will be charged.
  • If your child is absent on their last booked day of care, full fees apply as no Child Care Benefit or Child Care Rebate are payable on these days.

 


 

LATE PICK UP

Parents who arrive late to collect their child after closing time (4.30pm) will be charged a late fee of $2 per minute per child to cover staffing costs. If you are going to be late, please contact the Service as soon as possible so staffing  arrangements can be made. We recommend families aim to collect their children by 4:20pm to give enough time to collect your child’s belongings and talk to our educators about their day.

If you are going to be late, please contact the Service as soon as possible so staffing arrangements can be made. If parents continue to run late after 4:30pm they will be issued with a letter from the Management Committee informing  them their position at the centre will be reviewed at the next Management meeting. For further information on late collection please refer to the Service’s Late Collection policy.

 


 

CHILD CARE BENEFIT & REBATE

Our Service is approved for Child Care Benefit so parents can claim CCB to reduce their fees. Parents must provide Customer Reference Numbers and date of birth for parent and child to be able to claim CCB. The Child Care Rebate is also  available to parents in which they can claim 50% of their out of pocket expenses through the Family Assistance Office.

 

All Australian residents are entitled to Child Care Benefit. You must apply for Child Care Benefit through the Department of Human Services. Child Care Benefit will reduce the cost of your fees.

Child Care Benefit can be claimed in two ways:

 

1) You can register for Child Care Benefit with the Department of Human Services. They will then notify the centre of your entitlements and we will automatically reduce your fees each time you attend the centre. You then pay the remaining  fee

 

2) You can pay the full fee each time you attend the centre and then claim your Child Care Benefit at a later stage as a lump sum. For parents to claim Child Care Benefit, they must provide the centre with Customer Reference Numbers and  date of birth for child and parents. Parents are responsible for registering and keeping their Child Care Benefit up to date. If you have any questions please speak to the Director or to the Department of Human Services. The Department of  Human Services can be contacted on 136 150.

 


 

ATTENDANCE RECORD

When you drop your child off or pick your child up from the Service you are required to sign the attendance record.  This is a compulsory requirement of the Education and Care Regulatory Unit and DEEWR and a $5 fee will be added to the family account for each incorrectly signed entry/exit. Absent days must be initialled by a parent/guardian, failure to do so may also affect any Centrelink entitlements. The Service will only release your child to people authorized on your enrolment form. If you have arranged for someone else to pick up your child you must notify the service in writing of this arrangement. Photo ID will also need to be shown to service staff before we can release your child to the nominated person.

 


 

SERVICE POLICIES

The full Policy Manual and Quality Improvement Plan are available for parents to view at any time. If you would like copies of any of our policies, please ask at the office.

 


 

MANAGEMENT COMMITTEE

The Service holds quarterly management meetings to discuss the running of the service and make decisions regarding service policy. All parents are welcomed and encouraged to attend these meetings. Details of the meetings are located on  the Community Notice Board located in the foyer. The Committee hold its Annual General Meeting at the start of the year which one representative of all families must attend. If you would like to join our committee or require any further  information please speak to the Director.

 

Opening Hours:

Monday to Friday

8.00am-4.30pm

PHONE: (08) 9307 4977

Locate Us